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Why is instant chat not working?
This feature only works if both parties have pop-up blocking disabled on their computers.
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How can I start an instant chat with another student?
Instant chat only works when another student is online at the same time as you. To start an instant chat, you must view another student's full profile page. About a quarter of the way down the page, you will find this option.
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Another student is online, yet I see no option to start a chat with him or her.
Not every student allows instant chats. This option can be turned off from "My Account", located on the top menu.
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Why aren't other students responding to my chat requests?
You may have tried opening a chat with a student who logged-off seconds ago, before they were able to see your request.
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Why have I been disconnected?
Disconnection results if the other party closes the chat window, or if no conversation has taken place for ten minutes.
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